Information about bookings, payments and check-in.
Ipanema Holiday Resort FAQs
Browse the Ipanema Holiday Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Q: What time is check-in and check-out?
Check in 14.00pm
Check out 10.00am
Check In: Upon booking any persons paying Direct by credit or eftpos transactions will need to present the card that the booking was paid for and photo ID of person who is paying for the booking. No proper identification, NO CHECK IN.
Q: Do you require a security bond upon check-in?
Yes a $200.00 AUD bond is required.
Q: Is after hours check-in available?
Yes you are able to check in after hours. Please use our intercom located at our front door to call our after hours service. They will in turn supply you with all information required to obtain our keys.
Q: Can I have a late check-out?
Late check outs can be arranged. Please ask our staff when you arrive. A surcharge may apply
Q: When do I have to pay a deposit?
All bookings must have a deposit to be confirmed. The deposit is paid when your booking is made.
Q: What are the reception hours?
Mon 8:30 AM – 5:30 PM
Tue 8:30 AM – 5:30 PM
Wed 8:30 AM – 5:30 PM
Thu 8:30 AM – 5:30 PM
Fri 8:30 AM – 5:30 PM
Sat 8:30 AM – 12:30 PM
Sun 8:30 AM – 12:30 PM
Q: Can I book theme park tickets at reception?
All tours can be booked at reception free of charge. Please see our staff for all your needs
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
WIFI available in our apartments surcharge applies, FREE WIFI in our lobby area.
Q: What facilities do you have?
Our facilities include:
- Onsite massage
- Underground security parking
Q: Is there car parking available?
Yes, we have underground security parking at Ipanema which is free of charge.
Q: Is all linen provided?
Yes all linen is provided.
Q: How often are the rooms serviced?Rooms are serviced for guest stays longer than 7 nights.
Q: Is the pool heated?
All our pools are heated. Our main Pool heated to 24-25 degrees. Our spa and wading pool is kept from 27 degrees up
Q: How close is Surfers Paradise & Broadbeach?
We are approx 10-15 min walk to Cavil Avenue
Q: Are there shops or restaurants nearby?
There are plenty of shops and restaurants in Surfers Paradise which is only a short walk away.
Q: Is there public transport nearby?
There is a public bus stop on the Gold Coast Highway which will take you to all major attractions on the Gold Coast.
Q: What local attractions are in the area?
Q: How far away is the beach?
We are set back only a couple of blocks from the beach. It only takes a couple of minutes to walk.
Q: Where can I buy groceries locally?
There is a convenience store only a couple of minutes walk from Ipanema. There is also a Coles & Woolies located in Surfers Paradise which is about 10 minutes walk.