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Terms and Conditions

Cancellation Policy:
No refund applicable to all bookings cancelled 14 days prior to arrival.
No refund applicable to no show bookings.
If a booking is cancelled outside of the 14 days prior to arrival, a cancellation fee of the 1st night's accommodation is charged.
*Please note that the eTourism Holidays deposit is non-refundable.

WiFi is free of charge for the first night only. Additional WiFi is available for an extra charge. 

Resort Policies
Children: Children of all ages are allowed.
Child Supplement Prices: Supplement prices do not apply, as we don't have a child occupancy set.
Cribs: Cribs are not available.
Extra beds: Guest's of all ages are charged AUD $35.00 per person, per night when using an available extra bed.

Check In: Upon booking any persons paying Direct by credit or eftpos transactions will need to present the card that the booking was paid for and photo ID of person who is paying for the booking. No proper identification NO CHECK IN.

Please note that air-conditioning is available in only some rooms. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation. It is subject to availability and cannot be guaranteed. It is subject to availability and cannot be guaranteed.

Reception hours:
Monday to Friday 8:30am-5pm
Saturday 9am-11:30am
Sunday 9am-11am

Guest arriving afterhours, you are required to call our office number on 07 55544700.
Please be at the front foyer on your arrival so that our staff will attend to your afterhours check-in.
If you do NOT have a phone to call us on when you arrive, please advise the Ipanema Resort before your arrival day.

Please note that this property requires an AUD $200.00 credit card pre-authorisation or cash deposit upon check in to cover any incidental charges.
Charges will take 5 to 7 business days to be refunded.
You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.
Please note that this property does not accept payments with American Express credit cards.
Please note that the total price of the reservation will be charged at any time after booking.
Guests are required to show a photo identification and credit card upon check-in.
Please note that all Special Requests are subject to availability and additional charges may apply.

Deposit Policy:
At the time of booking your credit card will be charged 11% by eTourism Holidays. Ipanema Holiday Resort will process the remaining balance at the time of booking.
This total deposit is included in the room price and does not include any additional charges or fees. Full payment is required when making direct bookings with Management.

Bookings made via credit card will incur the following surcharges. These surcharges are only applicable when paying the remaining balance on accommodation or any other purchases made directly at our Ipanema premises:
Master Card & Visa 1.5%
Master Card Debit & Visa Debit 0.6%
American Express – Not Available
Upon arrival a $200 pre-auth will be taken on a credit card to cover any potential incidentals incurred during your stay at Ipanema.
Please note that the card holder must be present and ID needs to be provided on arrival.

Regarding your bond, as it’s a preauthorisation only, Preauthorisation works as a holding STOP only once leaving Ipanema it does take 1-5 working days for pending to be released, as it’s a private bank account which belongs to yourself only, we cannot ring your bank on your behalf, please discuss with your bank if you have concerns on pending not being released,, please ask your bank to email us, It is not a credit of $200 that comes back into your account it is only a stop & release will happen from 1-5 days, so if you damaged an item in the room for instance money would be debited with our Ipanema name $200 cash security BOND-you will need to provide a BSB & Account number to be deposited into the account which could take 3 working days.

Once again thank you for staying with Ipanema Resort